Leveraging AI-Powered Vaccine Management Platforms to Automate and Streamline Vaccination Efforts
For a few months now, governments around the world have started their nationwide roll-outs of the COVID-19 vaccine. However, since a pandemic of this scale is unprecedented, vaccine management has encountered some implementation issues. These range from the logistical challenges with getting the vaccine rolled out quickly to the populace, to questions on how best…
Utilizing Automation and AI for Better, Safer at Home Healthcare Services
There are approximately 15 million home care patients in the United States. Most of them are the sick, the elderly, and patients who live in rural areas. Due to these patient’s circumstances, the demand for at home healthcare services is growing. Also, in light of the global pandemic, governments and healthcare agencies are advising people…
Extend CRM Capabilities to Your Field Employees and Partners
Traditional CRM solutions confine your employees to their desks and hurt their productivity as they go out in the field. Meanwhile, customers are forced to connect and engage with desk-bound employees in an age where business interactions happen in real-time and through smart devices. Your customers are left in the dark about their scheduled service,…
Personalization Through Field Service Technology: Key For D2C Brands
Personalized sales strategies, implemented through field service technology, will become increasingly important for manufacturers in this post-COVID business landscape. As consumers become more digitally apt, foot traffic to stores diminishes, and a preference for mobile commerce grows. A significant portion of manufacturers will be pushed to embrace the direct-to-consumer (D2C) model, an approach that nixes…
Deskless Workforce and Technology Study: Massive Tech Gap Still Exists
The deskless workforce makes up a majority of the global workforce. Field service management workers, onsite engineers, drivers, equipment operators, and field service technicians are among those that comprise this majority. However, a recent study by Emergence on deskless workforce and technology use revealed that many deskless workers are still provided with dated devices and…
Reinventing Your Last Mile Service with the Right Platform
Your last mile service is one of the most important points of your business. It’s when your customer finally experiences your brand and benefits from your product or service. But in this age where everything is on-demand, B2B companies are failing to keep up. Why is this so? Why are B2B organizations failing where B2C…
Driving Customer Loyalty Through Personalized Field Services Amid Pandemic
As enterprises all over the world gradually resume operations, it is crucial that they quickly reestablish relationships with their existing customer base and gain new ones to ensure business continuity, survival, and growth. In particular, field services workers have to respond to the needs of customers and prospects whose requirements have shifted so massively due…
Communication and Scheduling Woes Hamper Field Workforce Efficiency
Key Takeaways The non-desk field workforce comprises 80% of the global working population. Companies provide their deskless field workers with office-based communication and scheduling tools despite the mobile nature of these workers’ tasks. The use of office-based communication and scheduling solutions drive down employee productivity and efficiency. It’s also costly. Organizations are losing millions of…
Essential Industries Headed for A Deskless Tech Revolution
Despite comprising 80% of the global workforce, deskless workers operate using tethered, office-based tools. Using desk-based technology hampers the productivity and efficiency of millions of deskless employees, many of whom operate in major business sectors. As remote work became prevalent in response to the COVID-19 pandemic, the problem of underdeveloped dedicated deskless technology came to…