Employee
5 mins read
1st Mar, 2021

Extend CRM Capabilities to Your Field Employees and Partners

AshishJoshi

Traditional CRM solutions confine your employees to their desks and hurt their productivity as they go out in the field. Meanwhile, customers are forced to connect and engage with desk-bound employees in an age where business interactions happen in real-time and through smart devices. Your customers are left in the dark about their scheduled service,…

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Business Model
3 mins read
16th Feb, 2021

Personalization Through Field Service Technology: Key For D2C Brands

AshishJoshi

Personalized sales strategies, implemented through field service technology, will become increasingly important for manufacturers in this post-COVID business landscape.  As consumers become more digitally apt, foot traffic to stores diminishes, and a preference for mobile commerce grows. A significant portion of manufacturers will be pushed to embrace the direct-to-consumer (D2C) model, an approach that nixes…

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Deskless
3 mins read
2nd Feb, 2021

Deskless Workforce and Technology Study: Massive Tech Gap Still Exists

AshishJoshi

The deskless workforce makes up a majority of the global workforce. Field service management workers, onsite engineers, drivers, equipment operators, and field service technicians are among those that comprise this majority. However, a recent study by Emergence on deskless workforce and technology use revealed that many deskless workers are still provided with dated devices and…

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Digital Transformation
3 mins read
16th Jan, 2021

Reinventing Your Last Mile Service with the Right Platform

AshishJoshi

Your last mile service is one of the most important points of your business. It’s when your customer finally experiences your brand and benefits from your product or service.  But in this age where everything is on-demand, B2B companies are failing to keep up. Why is this so? Why are B2B organizations failing where B2C…

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Experience
4 mins read
2nd Jan, 2021

Driving Customer Loyalty Through Personalized Field Services Amid Pandemic

AshishJoshi

As enterprises all over the world gradually resume operations, it is crucial that they quickly reestablish relationships with their existing customer base and gain new ones to ensure business continuity, survival, and growth. In particular, field services workers have to respond to the needs of customers and prospects whose requirements have shifted so massively due…

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Digital Transformation
3 mins read
2nd Dec, 2020

Communication and Scheduling Woes Hamper Field Workforce Efficiency

AshishJoshi

Key Takeaways The non-desk field workforce comprises 80% of the global working population. Companies provide their deskless field workers with office-based communication and scheduling tools despite the mobile nature of these workers’ tasks. The use of office-based communication and scheduling solutions drive down employee productivity and efficiency. It’s also costly. Organizations are losing millions of…

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Deskless
4 mins read
26th Nov, 2020

Essential Industries Headed for A Deskless Tech Revolution

AshishJoshi

Despite comprising 80% of the global workforce, deskless workers operate using tethered, office-based tools. Using desk-based technology hampers the productivity and efficiency of millions of deskless employees, many of whom operate in major business sectors. As remote work became prevalent in response to the COVID-19 pandemic, the problem of underdeveloped dedicated deskless technology came to…

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Digital Transformation
3 mins read
3rd Nov, 2020

How COVID-19 Refocused Digital Transformation on the Deskless Workforce

AshishJoshi

Prior to the COVID-19 pandemic, digital transformation was already a priority for many companies. However, almost every digital transformation strategy largely ignored the needs of the deskless workforce. Most deskless workers had to perform their tasks using tethered, office-based tools that hindered their efficiency and productivity.  This was the case even when 80% of the…

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Digital Transformation
6 mins read
28th Oct, 2020

Don’t Be the Next Blockbuster: Learning From Companies Who Failed to Innovate

AshishJoshi

Companies who failed to innovate are like characters in Shakespearean tragedies: their hubris became their downfall. The business industry is chock-full of horror stories and cautionary tales about them.  With that in mind, enterprises nowadays need to continue adapting to the increasingly fast-paced changes in the industry. That is if they don’t want to take…

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