GoDeskless for Retail

Deliver Faster, More Reliable Support Across Locations with Retail Field Service Management

Deliver on-demand, high-performance retail field service

Built for Retail Teams

Eliminate data silos and expand operational transparency by integrating GoDeskless with your existing systems for a comprehensive view of your retail environment and field service workforce.

Enhance Store Operations & Increase Customer Satisfaction with GoDeskless

Transform in-store maintenance and customer service across your entire retail footprint with GoDeskless’s modern, mobile-first platform.

40%

Faster resolution of critical in-store technology issues

30%

Improvement in first-time fix rate

25%

Improvement in service response times

Why Retail Organizations Choose GoDeskless

AI-Powered Smart Scheduling

Automatically assigns the best technician based on location, availability, and expertise.

TrackHelp Pro Mobile App

Provides technicians with real-time job details and installation checklists to improve productivity and first-time fix rates.

GoDeskless Video Assist

Enables remote troubleshooting to fix POS, kiosks, and other issues without on-site visits - faster issue resolution while reducing costly truck rolls.

AI-Powered Asset & Inventory Management

Tracks store equipment, IT assets, and spare parts, enabling barcode scanning for real-time tracking.

Mobile Invoicing, Payments & Digital Documentation

Technicians generate invoices, capture digital signatures, and process payments on-site.

Self-Service Scheduling & Tracking

Store managers schedule maintenance via SMS/WhatsApp, receive automated updates, and track technician ETA.

GPS Tracking & Job Status Updates

Real-time technician tracking and automated status updates provide instant visibility.

Digital Checklists & Approvals

Technicians use mobile checklists, upload photos/videos, and capture digital signatures for instant validation.

Empower Your Network with Efficient Maintenance & Enhanced Engagement

Move beyond reactive repairs by using GoDeskless to anticipate and address each location’s needs before disruptions impact customers.

Analyze real-time data to identify potential failures and schedule preventative maintenance
Reduce resolution times and boost first-time fix rates by matching technician skills to specific needs or locations
Capture direct post-service customer feedback to refine your operations and build customer loyalty

Learn more in our downloadable guide:

Why Our Customers Love Us

With GoDeskless, our technicians have everything they need at their fingertips: detailed checklists, compliance requirements, and job scopes—it's helped us be more efficient while delivering better results for our clients.

I can’t say enough about the people leading this company. The software is outstanding and will absolutely change the way those who do work communicate with those who need work done!

With GoDeskless, we’ve seen a three-fold increase in our commercial appliance services business. Our customers are now scheduling their service via SMS and WhatsApp in a 100% automated way.

Real-time tracking and digital checklists on the GoDeskless platform have been total game-changers. Our techs work more efficiently, our clients feel more confident, and we’re delivering a service that’s more transparent and trustworthy.

GoDeskless gave us the election-specific customization we couldn’t get anywhere else—not even from ServiceNow. The live map has been a huge win; everyone in our command center gravitates to it. It’s become the centerpiece of our election day operations.

GoDeskless’s Video Assist service has helped reduce over 50% of our travel costs. Our experts can now conduct mandatory project inspections remotely to fulfill compliance guidelines.

GoDeskless gave us the structure we needed for field operations. Our techs love it, customers are happy, and the tools—like the incredibly powerful checklist builder and the map feature—keep us well organized. The GoDeskless support team is responsive and great to work with.

We’re using GoDeskless with over 180 field agents, and it’s made dispatching and coordination during high-pressure elections dramatically easier. The ability to customize ticket assignments—whether zone-based or real-time Uber-style—was a key selling point no other platform offered.

With over 100 active jobs at a time, GoDeskless helps us move materials, schedule equipment, and stay in sync with our field teams—without the chaos. It gives us real-time visibility into where our drivers and materials are at all times. GoDeskless is the kind of tech-forward solution every growing company needs.

Transform Your Retail Field Service Workforce into a Competitive Advantage with GoDeskless

Deliver Faster, More Reliable Support Across Locations with Retail Field Service Management

Built for Retail Teams

Enhance Store Operations & Increase Customer Satisfaction with GoDeskless

40%

30%

25%

Why Retail Organizations Choose GoDeskless

AI-Powered Smart Scheduling

TrackHelp Pro Mobile App

GoDeskless Video Assist

AI-Powered Asset & Inventory Management

Mobile Invoicing, Payments & Digital Documentation

Self-Service Scheduling & Tracking

GPS Tracking & Job Status Updates

Digital Checklists & Approvals

Empower Your Network with Efficient Maintenance & Enhanced Engagement

Why Our Customers Love Us

Product

In the Field

In the Office

Who It's For

Industries

Pricing

Resources

Company

Interactive Demo