Flexible Plans & Pricing
Starter
$39
per user per month
billed annually
Features:
- CRM Connector
- Console for Scheduler/Dispatcher
- Calendar-based drag-and-drop scheduling
- Customer Management
- Ticket Management
- Work Order Management
- Knowledgebase Recommendations & Quick Responses
- Proactive Customer Alerts & Notifications
- TrackHelp Pro (Field Agent Mobile App)
- Capture Notes, Pictures, Video in the Field
- Capture Signature on Mobile Device
- Automated Time Tracking
- Service Call Reports
- Basic Analytics
Available Add-ons
- Customer Self-Scheduling
- Geo-Tracking, Geo-Fencing, Geo-Zoning
- Video Assist
- SMS & WhatsApp based Customer Engagement
- Broadcast Messaging to Field Agents
Professional
$69
per user per month
billed annually
Everything in
Starter, plus:
- SmartAgent Console for Scheduler and Dispatcher
- Multi-mode ticket creation (manual, auto, dynamic, self)
- Field Agent Work Pull (Get Me the Next Work Order)
- AI-based “BestMatch” Scheduling
- Cherry pick Scheduling
- Auto-Scheduling (Send ticket to many, first come first serve)
- Recurring Visits Scheduling Automation
- Customer Self-Scheduling
- Video Assist
- SMS & WhatsApp based Customer Engagement
- Broadcast Messaging to Field Agents
- Configurable Customer Notifications
- Live Field Agent Tracking
- Geo-Tracking, Geo-Fencing, Geo-Zoning
- Advanced Analytics
Available Add-ons
- Service Catalogs & Inspection Checklists
- Asset & Inventory Management
- Multi-role Field Agent App
- Custom Media (SMS & WhatsApp) Pack
- Custom Video Assist Minutes Pack
Enterprise
$99
per user per month
billed annually
Everything in Professional, plus
- Service Catalogs & Inspection Checklists
- Transitional Asset & Inventory Management
- Multi-role Field Agent App
- Parts Pick-up & Drop-Off Automation
- Advanced Analytics Insights
- Usage Monitoring Dashboards
- Standard Media Packs
- Standard Video Assist Packs
Available Add-ons
- Field Agent Mobile App White Labeling
- Custom Media (SMS & WhatsApp) Pack
- Custom Video Assist Minutes Pack
- Custom API Bundles
