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Scheduler in iMac - FrontView

SmartAgent Console

Allowing Service Advisors / Schedulers to engage with both the customers and field agents at the same time, delivering quality service via multiple channels.

TrackHelp

TrackHelp Pro App

The first field service management mobile app to deliver role-based contextual information and process automation to Field Service Agents, Dispatchers and Field Team Managers.

SnapHelp Web App

The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.

goDeskless OneCloud

An AI-powered cloud platform that optimizes field service delivery and customer engagement.

CRM Connections

CRM Connector

We play well in the sandbox—and production. goDeskless seamlessly integrates (is native) within a variety of CRMs.

SmartAgent Console

goDeskless’s SmartAgent Console allows Customer Service Agents / Schedulers to engage with both the customers and field agents at the same time, delivering quality service via multiple channels. Our SmartAgent Console helps your service team:

  • Share smart knowledge base recommendations with one click
  • Drive higher First-Call Resolutions (FCRs) via Video-Assist
  • Schedule the best field resource using AI-driven Best Match
  • Manual, dynamic, semi-dynamic, or self-scheduling (appointment booking) options
  • Access real-time Analytics
  • Manage field service technician schedules within a simple drag-and-drop calendar
  • Stay on top of customer interactions and field service delivery with push notifications
  • Reduce Truck Rolls by increasing communication points with customers
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TrackHelp Pro App

TrackHelp Pro is the first field service management mobile app to deliver role-based contextual information and process automation to Field Service Agents, Schedulers and Field Team Managers. TrackHelp Pro significantly enhances field performance by:

  • Using intelligent automation to reduce travel time through route optimization
  • Giving access to VideoAssist to increase first-call resolution and reduce truck rolls
  • Providing offline access for workers in remote locations
  • Providing direct communication access to both the customer and the scheduler
  • Delivering a Geo-Aware app with geo-sensing, geo-tracking, and geo-fencing capabilities
  • Ability to integrate with asset and inventory management for real-time stock visibility in the field
  • Providing transparency with ability to track the field resources and manage their schedules & task assignments in realtime
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SnapHelp Web App

goDeskless SnapHelp is a secure, non-intrusive, web application designed to create an engaging and simplified communication channel. SnapHelp helps businesses:

  • Increase first-call resolution using VideoAssist
  • Encourage self-service for appointment booking and location
  • Increase communication between customers and organization by not forcing applications to be downloaded
  • Increase customer satisfaction by updating them on their service request with real-time notifications and access to representatives via SMS, WhatsApp, Phone and Video calls
  • Decrease customer frustration around arrival times and field technician readiness through SnapHelp geolocation tracking
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goDeskless OneCloud

The AI-powered cloud platform that optimizes field service delivery and customer engagement.

Smart Data

The goDeskless OneCloud transforms enterprise data into a smart, schemaless form for smart devices. This transformation facilitates a number of features including offline availability, multi tenant cloud scalability, and high uptime reliability.

Integration and Synchronization

goDeskless can be quickly and easily integrated with external applications using a ‘plug-and-play’ API model. OneCloud extends common enterprise features that support engagement, data operations, search, indexing, and more to smart devices.

Seamless Communication

OneCloud allows for a simplified and unified service experience. Real-time data synchronization facilitates smarter decision making, faster job assignments, and increased first-time job resolution.
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CRM Connector

We play well in the sandbox—and production. goDeskless is natively integrated within:

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