The Future of Field Service
GoDeskless transforms field service with AI-powered tools, real-time GPS tracking, and seamless communication.
Field Service has a
Customer Experience Problem.
Field Service has a Customer Service Problem.
Time-Consuming
Ticket Creation
Long phone calls and limited options frustrate customers.
GoDeskless offers customer quick, easy ticket creation options through messaging apps, emails, text and self-scheduling—no hassle, no delays and no more appointment windows.
Poor
Communication
Disconnected customers and stakeholders lead to confusion and delays.
We connect all stakeholders—customers, field agents, dispatchers and schedulers—through a unified experience that delivers real-time updates.
Outdated
Technology
Legacy systems slow down operations and limit efficiency.
Our platform uses AI-powered scheduling, real-time collaboration, and remote issue resolution to optimize routes and resolve issues faster.
GoDeskless Solved It.
See How We Do It
in 60 Seconds
See How We Do It in 60 Seconds
Click through our interactive demo and see how GoDeskless radically improves every aspect of field service management.
See how easily you can manage your team, optimize scheduling and track progress in real-time.
The #1 AI-Powered
Field Service Solution
The #1 AI-Powered Field Service Solution
We’ve redesigned field service for the Age of Convenience. With seamless scheduling, AI-powered dispatching, and real-time updates, we streamline operations to deliver faster resolutions and exceptional results.
Mobile-First
Customer Experience
CUSTOMERS
Delight your customers with a seamless experience. Our self-service portal helps avoid long appointment windows. Real-time status updates, GPS tracking, and remote video assist ensure faster resolutions and higher customer satisfaction.
KEY BENEFITS:
- 80-90% Reduction in Ticket Response Time.
- 45-50% Increase in Customer Satisfaction.
- Seamless, Always-On Communication via Mobile Device.
- GPS Tracking Throughout.
SmartAgent Console
AI-Enabled Scheduling
DISPATCHERS
AI-powered scheduling ensures the most qualified field agent is assigned to every ticket, improving first call resolutions. Seamless communication between dispatchers, customers, and field agents across multiple channels creates efficiency and faster problem-solving.
KEY BENEFITS:
- 90% Reduction in Time to Resolution.
- 60-75% Improvement in First Call Resolution.
- Increased Remote Resolution.
- Reduced Truck Rolls.
TrackHelp Pro
Field Service Excellence
FIELD AGENTS
KEY BENEFITS:
- 40% - 55% Faster Time to Resolution.
- 10-15% Reduction in Support Costs.
Real-Time Insights
Maximum Productivity
Real-Time Insights Maximum Productivity
FIELD OPS MANAGERS
Effortlessly monitor KPIs such as first-time fix rates and technician productivity. Empower faster, data-driven decisions to optimize and elevate field operations.
KEY BENEFITS:
- Increase Productivity.
- Faster, Data-Driven Decisions.
Why GoDeskless?
Happy, Loyal
Customers!
Your customers expect fast, quality service on demand.
Exceed their expectations with quick, easy ticket creation options including self scheduling and instant access to support.
First-Time
Fix Rates
Upgrade your field service management with GoDeskless.
Our AI-powered scheduling assigns the best field worker and equips them to complete the job on the first visit.
Cost
Reduction
Use Video Assist™ to resolve customer issues remotely.
Reduce costly truck rolls with mobile video collaboration between your customers, field agents and schedulers.
Open Lines of
Communication
Communication is truly the key in the ‘Age of Convenience’.
With GoDeskless, your customers can view the status of their work order, their field agent’s location and ETA, and easily collaborate with your team.