Essential Industries Headed for A Deskless Tech Revolution

Deskless workers have toiled with office-based tools, apps, and software for a long time. But a technology solution revolution is set to change everything.
deskless workers

Key Takeaways

  • Despite comprising 80% of the global workforce, deskless workers operate using tethered, office-based tools.
  • Using desk-based technology hampers the productivity and efficiency of millions of deskless employees, many of whom operate in major business sectors.
  • As remote work became prevalent in response to the COVID-19 pandemic, the problem of underdeveloped dedicated deskless technology came to the fore.
  • Major industries, most notably transportation and manufacturing, are now committed to increasing spending on deskless technology as part of their digital transformation strategy.

The Glaring Lack of Dedicated Deskless Tech

2.7 billion people. That’s the approximate figure of people working in the field and not behind the desk. They represent 80% of the total workforce population. Quite simply, deskless workers are the supermajority of the workforce demographic.

Millions of deskless workers are largely distributed across essential industries including construction, healthcare, agriculture, transportation, and retail to name a few. But even with their number and the non-desk, largely mobile nature of their profession, deskless workers use office-based tools to perform their tasks. Prior to COVID-19, digital transformation initiatives ignored their needs.

Only 1% of software spending goes to development of deskless tech and tools. It’s a sad story, really. But a flip in the script is about to happen.

COVID-19 Highlights The Need for More Deskless Tech

In response to the disruptions and limitations brought by COVID-19, 88% of organizations had to resort to remote work to keep essential business operations running, encouraged or required employees to work from home.

As office-based workers moved to the digital space, business leaders discovered for themselves how the lack of dedicated deskless tools negatively impacted efficiency and productivity of desk employees.

This development unearthed many issues suffered by deskless workers for a long time, including lack of productivity tools, inability to access real-time information, and dated communication/reporting systems.

As the world moves on from COVID-19, 72% of workers now prefer a hybrid remote-office model going forward. In contrast, only 12% of employees want to return to their full-time traditional work environment. More importantly, work-from-home arrangements for desk-based employees have drawn the attention of business leaders to the huge need for more deskless technology.

Start of a Deskless Tech Revolution

Now aware of the vast disparity between traditional office technology and deskless tools, top management are making the steps to accelerate the development of deskless tools.

86% of IT leaders have acknowledged that utilizing office-based technology wasn’t a perfect fit for their field workforce while 67% support the development of additional software dedicated to deskless workers.

While many business sectors  are focused on complete automation and other digital transformation initiatives, major industries  are making big strides to empower deskless workforce with field technology purely designed for them. According to a study on deskless workforce, 82% of top business leaders/respondents plan to increase their spending for deskless technology development.

Transportation and manufacturing will spearhead this development, with 100% and 91% commitment respectively. In the retail sector, 83% of enterprises answered positively to injecting more money into deskless initiatives.

Hospitality (82%) and construction (78%) round up the top five leading industries that plan to spend more on deskless technology. Sectors trailing closely are healthcare (77%), education (75%), and agriculture (55%)
Field technicians, equipment operators, truck drivers, on-site engineers, and other non-desk employees will soon have the technology they so deserve. These range from mobile-native productivity applications, field service management tools,  and communication/collaboration software that connect them to their office-based counterparts as well as colleagues in the field.

The Impact of Better and Dedicated Deskless Tech

Among the most highlighted benefits of assigning deskless tools to field workers is the improved communication with their office personnel.

According to research, 84% of managers asserted that everyone in their organizations has a voice. In contrast, more than half (54%) of employees said they are voiceless. Moreover, 85% of deskless workers reported that communication from HQ is inadequate. Bringing in communication tools for field workers effectively bridges field service management teams and people in the head office.

Also, Effective communication across the organization also breaks down silos, thus improving collaboration between workers and departments. When silos exist, workers, particularly those in the field, feel isolated from the rest of the organization. They can’t connect with their team. Worse, they risk operating on outdated information, which can result in delivery of substandard service and poor decision making among others.

Aside from effective communication and collaboration, better and dedicated deskless tools will impact employee productivity immensely. 33% of companies believe that investing in deskless tech will improve employee productivity; 23% think it will enhance employee experience and engagement.

Initiatives for improving deskless capabilities are well underway. By 2023, 30% of the global workforce will be given their own portable, private digital identity. This will allow field workers extended access to crucial business tools, applications, and data, thus becoming more valuable, more productive assets to their organizations.

Involve Deskless Workers in The Deskless Revolution

Deskless workers’ digital needs are now getting attention. However, most crucial decisions rest in the hands of the executive management. Purchasing of deskless technology is mostly decided at the top. 51% of buying decisions are made by the C-suite, 38% by mid-level managers, and only 11% by the end-user.

If the deskless workforce is indeed the beneficiaries of these new technologies, it’s important for leaders to know and understand what they need in order to make them truly productive and efficient assets.

Accommodating your deskless workers and giving them what they need is a step in the right direction. But any digital transformation project is a huge business undertaking. Involving your deskless employees will increase your digital transformation strategy’s chance of success.

Share With a Colleague

Elevate Customer Experience

Wow your customers with 100% first-time resolution rates using GoDeskless - the first and only mobile-first FSM solution.
Related Posts