Field service has a customer service problem. We solved it.

The old way wasn’t working. So, we got creative.

Customers were frustrated because of the time-consuming process of scheduling a service that resulted in an inconvenient appointment date and a 3-4hr ‘arrival window’

Field Technicians were frustrated because they couldn't connect with the customer until they arrived. If they were not equipped to resolve the issue on the first visit, their pay would get docked.

Customer Service Agents and Dispatchers were frustrated with the struggle of using antiquated technology which would confine them to basic schedule and manual technician management processes.

Why goDeskless?

Happy, loyal customers!

Your customers expect fast, quality service on demand. Exceed their expectations by enabling them to instantly connect to support via SMS or WhatsApp.

First-time fix rates

goDeskless automatically matches the best field worker for each job, every time and ensures they are fully equipped to get the job done right on the first visit.

Cost reduction

Use goDeskless Video Assist™ to efficiently resolve customer issues remotely. Reduce costly truck rolls with mobile video collaboration between your customers, field agents and schedulers.

Transparency

Customers can view the real-time status of their work order, the field agent’s location, contact info and ETA from their smartphone without the need to download a mobile app.

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Why Our Customers Love Us

I can't say enough about the people leading this company. The software is outstanding and will absolutely change the way those who do work communicate with those who need work done!

With goDeskless, we’ve seen a three-fold increase in our commercial appliance services business. Our customers are now scheduling their service via SMS and WhatsApp in a 100% automated way.

goDeskless’s Video Assist service has helped reduce over 50% of our travel costs. Our experts can now conduct mandatory project inspections remotely to fulfill compliance guidelines.