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SmartAgent Console

GoDeskless’s SmartAgent Console allows Customer Service Agents / Schedulers to engage with both the customers and field agents at the same time, delivering quality service via multiple channels.

  • Share smart knowledge base recommendations with one click
  • Drive higher First-Call Resolutions (FCRs) via Video-Assist
  • Schedule the best field resource using AI-driven Best Match
  • Manual, dynamic, semi-dynamic, or self-scheduling options
  • Access real-time analytics
  • Manage technician schedules within a simple drag-and-drop calendar
  • Stay on top of customer interactions and deliveries with push notifications
  • Reduce Truck Rolls by increasing communication points with customers
Scheduler in iMac - FrontView
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TrackHelp Pro App

TrackHelp Pro is the first field service management mobile app to deliver role-based contextual information and process automation to Field Service Agents, Schedulers and Field Team Managers.

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  • Use intelligent automation to reduce travel time through route optimization
  • Access VideoAssist to increase first-call resolution and reduce truck rolls
  • Provide offline access for workers in remote locations
  • Offer direct communication access to both the customer and the scheduler
  • Enjoy a geo-aware app with geo-sensing, geo-tracking, and geo-fencing capabilities
  • Integrate with asset and inventory management for real-time stock visibility in the field
  • Track your field resources and manage their schedules & task assignments in real time
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SnapHelp Web App

GoDeskless SnapHelp is a secure, non-intrusive, web application designed to create an engaging and simplified communication channel.

  • Increase first-call resolution using VideoAssist
  • Encourage self-service for appointment booking and location
  • No need to force anyone to download any apps
  • Give real-time notifications and access to representatives via SMS, WhatsApp, and calls
  • Offer full visibility with arrival times and field technician readiness through SnapHelp geolocation tracking
snaphelp
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GoDeskless OneCloud

The AI-powered cloud platform that optimizes field service delivery and customer engagement.

Smart Data

The GoDeskless OneCloud transforms enterprise data into a smart, schemaless form for smart devices. This facilitates offline availability, multi-tenant cloud scalability, and high uptime reliability.

Integration and Synchronization

GoDeskless can be quickly and easily integrated with external applications using a plug-and-play API model. OneCloud extends common enterprise features that support engagement, data operations, search, indexing, and more.

Seamless Communication

OneCloud allows for a simplified and unified service experience. Real-time data synchronization facilitates smarter decision making, faster job assignments, and increased first-time job resolution.
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CRM Connector

We play well in the sandbox—and production. GoDeskless is natively integrated within:

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CRM Connector

We play well in the sandbox—and production. GoDeskless is natively integrated within:

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Interactive Demo

In just a few clicks, discover how GoDeskless radically improves every aspect of field service management. See how easy it is to manage your team, streamline scheduling and track progress in real-time.
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Product

SmartAgent Console
TrackHelp Pro App
SnapHelp Web App
GoDeskless Onecloud
CRM Connectors
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Roles

Customer Service Agents & Schedulers
Field Technicians
Team Leaders

Resource Center

Explore the latest deskless technology trends with our blogs, whitepapers, and data sheets, designed to help you maximize GoDeskless solutions.

Our Blog
Why GoDeskless?

Our Expertise

Field Service Management
Customer Service
Workforce Management
Trends & Predictions for 2025
Building Your Field Service Tech Stack

About Us

At GoDeskless, we understand you choose products and partnerships to drive your business forward. Our objective is to partner with you and accelerate your field services to the next level.

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Our Team

Driven by our core values, we bring transparency and integrity to all of our customers.

About Us

We value feedback and are motivated by the success of our customers.

Contact Us

We continuously strive to encourage curiosity and innovation.

Interactive Demo

Explore GoDeskless at your own pace and see how easy it is to manage your field operations from the palm of your hand.

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