Field service has a customer service problem. We solved it.

The old way wasn’t working. So, we got creative.

Customers were frustrated because of the time-consuming process of scheduling a service that resulted in an inconvenient appointment date and a 3-4hr ‘arrival window’

Field Technicians were frustrated because they couldn't connect with the customer until they arrived. If they were not equipped to resolve the issue on the first visit, their pay would get docked.

Customer Service Agents and Dispatchers were frustrated with the struggle of using antiquated technology which would confine them to basic schedule and manual technician management processes.

Why GoDeskless?

Happy, loyal customers!

Your customers expect fast, quality service on demand. Exceed their expectations by enabling them to instantly connect to support via SMS or WhatsApp.

First-time fix rates

GoDeskless automatically matches the best field worker for each job, every time and ensures they are fully equipped to get the job done right on the first visit.

Cost reduction

Use GoDeskless Video Assist™ to efficiently resolve customer issues remotely. Reduce costly truck rolls with mobile video collaboration between your customers, field agents and schedulers.

Transparency

Customers can view the real-time status of their work order, the field agent’s location, contact info and ETA from their smartphone without the need to download a mobile app.

Trusted by

Why Our Customers Love Us

Mark Thomas, CEO
HOMEBYSIX
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I can't say enough about the people leading this company. The software is outstanding and will absolutely change the way those who do work communicate with those who need work done!
Alex Liz, Head of Service Delivery
LORENZETTI
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With GoDeskless, we’ve seen a three-fold increase in our commercial appliance services business. Our customers are now scheduling their service via SMS and WhatsApp in a 100% automated way.
Jennifer Monreal, Operations Manager
BECHTEL
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GoDeskless’s Video Assist service has helped reduce over 50% of our travel costs. Our experts can now conduct mandatory project inspections remotely to fulfill compliance guidelines.
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About Us

At GoDeskless, we understand you choose products and partnerships to drive your business forward. Our objective is to partner with you and accelerate your field services to the next level.

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Driven by our core values, we bring transparency and integrity to all of our customers.

We value feedback and are motivated by the success of our customers.

We continuously strive to encourage curiosity and innovation.

Explore GoDeskless at your own pace and see how easy it is to manage your field operations from the palm of your hand.

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