GoDeskless Field Service Management Software
From intelligent scheduling to remote support, GoDeskless delivers a full suite of capabilities to drive performance, efficiency, and growth.
AI-Powered, Offline Capable Mobile App
Put power in your technicians’ hands with TrackHelp Pro by GoDeskless — the all-in-one mobile app that keeps them productive, informed, and connected in the field. Whether they’re online or off the grid, TrackHelp Pro delivers rock-solid performance anytime, anywhere.
Key functionalities include:
- Job scheduling, dispatch & route optimization
- Check-in/check-out and time tracking
- Full work order access and updates in the field
- In-app messaging and knowledge base access
- On-site photo, video & barcode capture
- Parts usage tracking & inventory logging
- Digital forms & customer signatures
- Offline mode with auto-sync once reconnected
TrackHelp Pro. Mobile Power. Better Results
TrackHelp Pro gives your technicians everything they need in the palm of their hand—boosting first-time fix rates, speeding up service delivery, and improving customer satisfaction.
Do It Right. Do It Fast. Do It Once.
TrackHelp Pro simplifies field work with intelligent checklists and forms that guide every task, automate data capture and validation, reduce errors, ensure SOP compliance, and boost first-time resolution.
Smart Workflows & Dynamic Checklists
GoDeskless’s intelligent workflows and checklists guide technicians through every step of each job, ensuring consistent, high-quality service. Our smart forms streamline data capture, validation, and task flow, adapting in real time to automate admin tasks and free up your team to focus on delivering exceptional service.
Key functionalities include:
- Step-by-step task guidance for accuracy
- Drag-and-drop checklists and forms
- Dynamic logic based on user input
- Mobile-friendly forms for field use
- Auto-triggers for updates & escalations
- Fully customizable to your workflows
- Time-stamped audit trail for compliance
Photo/Video Uploads & E-Signatures
Technicians can collect secure e-signatures and capture and upload high-quality photos and videos on-site, even without internet connectivity. Every upload is automatically geo-tagged, time-stamped, and person-stamped to maintain trusted and verifiable records. The media is optimized and linked to work orders and service reports to provide a complete digital record of every job.
Key functionalities include:
- Photo & video capture
- E-Signature capture (signature on glass)
- Media is person, time & geo-stamped
- Offline upload & auto-sync
- Integration with work orders & service reports
- Automated media compression & optimization
Capture Evidence. Build Trust. Protect Every Job.
TrackHelp Pro Mobile App securely captures on-the-go evidence and creates a verifiable digital record for every service interaction, builds trust with customers, and minimizes disputes or warranty claims.
Faster Support. Lower Costs. Happier Customers.
GoDeskless Video Assist connects the right people at the right time, slashing downtime, reducing service costs, and boosting first-time resoluitions—while delivering faster, more efficient service your customers will notice.
Remote Service Resolution via Video Assist
Resolve issues faster—without rolling a truck. GoDeskless Video Assist lets technicians, dispatchers, and even customers launch instant live video calls with remote experts—no app needed. Field teams can get visual guidance in real time, helping them troubleshoot on the spot and avoid unnecessary site visits. Every session is tied to the work order, automatically recorded, searchable, and ready for audit. It’s smart, simple, and built to speed up service.
Key functionalities include:
- Live video support (mobile & web)
- Launch instant live video calls—no app required
- Provide real-time visual guidance for faster resolution
- Seamless Integration with Work Orders
- Connect technicians, dispatchers & customers
- Avoid unnecessary site visits & reduce costs
- Link video sessions to work orders for traceability
Manage & Track Assets and Inventory
Always know what you have and where it is. GoDeskless delivers real-time tracking of assets and inventory across job sites and warehouses—so your field teams stay prepared, stock levels stay accurate, and operations stay efficient. Cut downtime, prevent loss, and keep everything moving.
Key functionalities include:
- Multi-location asset tracking & inventory management
- Field teams can update inventory via mobile
- Barcode or QR code scanning for fast identification & updates
- Link assets & parts to work orders
- Full history of asset activity & inventory changes
- Third-party / CRM Asset Management Integration
Track Smarter. Move Faster. Zero Downtime.
Keep field teams ready with real-time asset and inventory tracking. GoDeskless delivers on-the-go visibility across all sites—minimizing downtime, reducing losses, and streamlining operations.
Faster Invoices. Fewer Errors. Better Cash Flow.
Accelerate cash flow and boost efficiency with real-time, automated invoicing and payment collection. Instantly generate accurate, paperless invoices in the field, eliminate billing errors, and get paid faster—all while simplifying financial workflows and enhancing the client experience.
Invoicing & Payment Collection
Close the job and collect payment—right on the spot. With GoDeskless, your team can generate accurate invoices in real time and accept mobile-friendly payments onsite. No delays, no paperwork. Speed up cash flow, reduce errors, and simplify your billing process in the field.
Key functionalities include:
- Speed up cash flow with real-time payment processing
- Generate invoices & collect payments onsite via mobile
- Auto-sync with work orders for seamless billing
- Customer self-payment portal
- Real-time payment tracking
AI-Powered Smart Scheduling & Dispatch
GoDeskless combines the flexibility of customer self-scheduling, drag-and-drop controls, and recurring visit management with the power of AI-driven automation. Assign the most qualified, available technician in real time—based on skill set, location, and traffic conditions. Eliminate manual scheduling, reduce operational costs, and accelerate response times by ensuring the right technician is always dispatched to the right job at the right time.
Key functionalities include:
- Auto-assign best-fit tech by skills, availability & location
- Optimize routes with real-time traffic data
- Real-time rescheduling for delays or emergencies
- Smart load balancing across teams and regions
- Linked to work orders and service history
- Sync with Outlook, Google & third-party calendars
Smarter Scheduling. Better Service. Every Time.
Boost efficiency, meet SLAs, and elevate service with AI-powered scheduling. GoDeskless automatically assigns the right technician using real-time data—reducing delays, optimizing resources, and improving customer satisfaction at scale.
Full Visibility. Faster Response. Trusted Service.
Gain full visibility into field operations with real-time GPS and job tracking. GoDeskless helps you respond faster, optimize routes, and deliver accurate ETAs—driving efficiency, productivity, and customer trust.
Real-Time GPS Tracking & Job Status
GoDeskless gives you full visibility into field operations with live GPS tracking and automatic job status updates. Monitor technician locations in real time, optimize routes, and respond faster to changing conditions. Proximity-based algorithms boost resource utilization, reduce delays, and drive higher productivity and service efficiency.
Key functionalities include:
- Live GPS tracking of field technicians and vehicles
- Automatic customer ETA notifications
- Geo-fencing alerts for arrivals, departures, or route deviations
- Real-time job status updates for in-progress, completed, or delayed tasks
- Centralized map view for dispatchers to monitor field activity
Customer Self-Scheduling & Notifications
Empower your customers with a self-service experience. GoDeskless makes it easy to book, reschedule, or cancel appointments anytime through an intuitive online and mobile-friendly portal. Real-time notifications and smart reminders keep customers informed about upcoming visits, changes, or delays—improving satisfaction and reducing no-shows.
Key functionalities include:
- Self-service for booking, rescheduling, or canceling
- Mobile and web-based access for 24/7 customer convenience
- Automated appointment confirmations & smart reminders
- Personalized alerts via SMS, WhatsApp, email, and push
- Reduced call center volume with customer self-service
- Branding support for a personalized experience
Easy Scheduling. Timely Updates. Happier Customers.
Deliver a modern experience with self-scheduling and smart notifications. GoDeskless lets customers manage appointments anytime, reducing calls, cutting wait times, and keeping them informed with real-time updates.
Faster Responses. Smarter Conversations. Happier Customers.
Deliver faster, more reliable service with unified, omni-channel communication. GoDeskless brings all customer messages—SMS, chat, email, WhatsApp, and calls—into one view for quick, clear, and personalized responses.
Unified Customer Communication
Deliver a seamless customer experience by centralizing all communications—SMS, WhatsApp, chat, email, and calls—into one integrated view. With GoDeskless, both dispatchers and field technicians can manage conversations across channels in real time. The unified smart agent console ensures consistent messaging, faster responses, and complete visibility at every touchpoint—keeping your customers informed and your service team aligned.
Key functionalities include:
- Centralized customer interaction dashboard
- Threaded message history for context across interactions
- Real-time customer communication from both dispatch and field teams
- Automated status updates to keep customers informed
- Smart, configurable quick responses
Proactive & Predictive Maintenance
GoDeskless helps you stay ahead of equipment issues with scheduled and data-driven maintenance. Set recurring service tasks and use historical trends and IoT inputs to predict failures before they happen. Automate reminders and preventive actions to extend asset life, reduce costly repairs, and minimize unplanned downtime—all while boosting operational efficiency with a structured maintenance plan.
Key functionalities include:
- Schedule recurring maintenance by time or usage
- Predict failures with historical data and IoT inputs
- Auto-generate tasks and reminders
- Monitor asset health in real time
- Customize maintenance by asset or SLA
- Track trends with maintenance analytics
Fix Problems Before They Start. Every Time.
Prevent downtime before it happens. GoDeskless enables you to stay ahead of equipment failures with scheduled and data-driven maintenance—extending asset life, reducing repair costs, and improving operational efficiency.
Smarter Insights. Faster Decisions. Better Results.
Drive smarter decisions and operational excellence with AI-powered insights. GoDeskless transforms service data into real-time intelligence—enabling predictive planning, optimized performance, and better business outcomes.
AI-Driven Insights & Analytics
Gain a competitive edge with AI-powered analytics that translate service data into actionable intelligence. GoDeskless leverages machine learning and historical trends to forecast demand, optimize workforce efficiency, and support data-driven decision-making—enabling smarter planning, better resource allocation, and continuous operational improvement at scale.
Key functionalities include:
- AI-powered dashboards for real-time operational visibility
- Productivity tracking by technician, team, or region
- Data-driven insights to boost field team output
- Monitor SLA performance and service quality
- Uncover inefficiencies across field workflows
- Optimize planning with actionable intelligence
