AI-Powered Field Service Management
Manage the entire field service experience in one place.
Put the mobile in your mobile workforce with a complete solution that equips dispatchers, field agents, and leadership to deliver field service excellence.
Mobile-self dispatch
Allow customers to instantly create and schedule service requests without phone calls. GoDeskless automatically turns customer texts into work orders.
AI-enabled scheduling
Send the best technician to the job with BestMatch. GoDeskless looks at the skills, availability, inventory, and other factors to recommend the best match for a job.
Remote service solution
Make it easy to support customers remotely with an AI-powered knowledge-base and built-in messaging, voice, and video to support pre-visit diagnostics.
End-to-end visibility
Gain a real-time, field view of assets, enabling greater visibility into what equipment and assets are immediately available to ensure issues are resolved.
Give your customers and teams one unified solution
Customers
Dispatchers
Field Service Agents
Make requesting onsite service painless for your customers
Create an engaging and seamless support process that puts customers in control. goDeskless SnapHelp is a secure, non-intrusive web application designed to make support convenient and accessible.
Eliminate long holds and annoying IVRs by allowing customers to start the support process with a quick text message.
Boosts first-call resolution with video assist and other communication channels.
Enables self-service troubleshooting and appointment booking.
Keeps customers informed about service requests and arrival times with geolocation tracking.
Allows customers to request onsite help when and where they need it — on their terms.
Find the best person for the job every time
Keep your operations organized and efficient with automated support ticket creation, AI-powered scheduling, and full visibility into your customers and agents.
Reduce truck rolls by triaging customer problems ahead of time using video assist and smart knowledge base recommendations.
See all available field agents by location, availability, expertise, and current inventory.
Identify and send the best agent to the job using with BestMatch.
Collaborate with customers and agents across multiple, integrated channels.
Simplify scheduling with auto-scheduling — powered by goDeskless’s AI.
Access everything you need wherever you are
Give your field agents access to contextual information-. Agents can manage schedules, routes, see customer communications, scan assets, track inventory, capture photos, notes, and more.
Review past conversations, videos, and updates to improve resolution rates.
Enable pre-visit diagnostics by collaborating with dispatchers and customers before initiating a truck roll.
Scan assets on the go with a fully integrated inventory module.
Capture information using pictures, video, or notes with support for process-centric inspection checklists.
Accept or decline job requests and capture detailed information in one place.
How It Works
Achieve field service excellence in four easy steps
GoDeskless makes it convenient for you to achieve process excellence. Here’s how:
Embed GoDeskless to enable convenient, on-demand mobile customer engagement
Apply AI to optimize workforce and resources to recommend best field technician
Use smart field customer engagement tools to avoid costly truck rolls
Deliver field service excellence with these features
Connect with your customers across several channels, including text message, video chats, WhatsApp, and more.
Continuously keep field agents organized by allowing them to break work orders down into individual tasks.
Keep customers up to date with real-time updates for arrival times and other job-related information.
