GoDeskless for Utilities
Deliver the Uber-Like Experience Utilities Customers Want


Why GoDeskless for Utilities?
Outdated processes and poor communication have long frustrated utilities customers. Today, they demand the same seamless, real-time service they get from Uber and DoorDash. GoDeskless makes it possible. Our customers experience:
- Reduce Response Times by 80-90%
- Improve First-Call Resolution by 60-75%
- Increase Customer Satisfaction by 30-45%
Key Features
Real-Time Customer Updates
AI-Driven Scheduling
Technician
Tracking
Customers can track technician arrival like a rideshare app
Instant Feedback Options
Collect feedback immediately after service completion
Remote Video Assistance
How GoDeskless Transforms Utilities Field Service

Precise ETAs
No more vague “9 a.m. to 5 p.m.” windows—customers get real-time ETAs.
Seamless Ticket Creation
Customers can schedule service via SMS or WhatsApp, avoiding long phone queues.
Proactive Communication
Automatic notifications keep customers in the loop at every stage.
End-to-End Ticket Sync
Sync ticket data between Freshdesk and GoDeskless in real time to ensure smooth operations.
First-Time Fix Success
AI-powered dispatch ensures technicians arrive equipped and informed.
Less Overspend; Better Margins
Maintaining safety, profitability, and efficiency in industries like utilities can be complex. Our solution offers full visibility into your operations and delivers actionable insights on expenses such as travel, resource allocation, and workforce performance to guide smarter decisions.
Meet All Your SLAs
Rapidly deploy field workers to minimize downtime, backed by dependable data for audits and compliance confidence.Skill-Based Job Matching
Easily manage a hybrid workforce of employees and contractors. Assign roles based on skills, location, qualifications, work history, and more.Streamline Complex Projects
Automate workforce scheduling across construction, operations, and maintenance tasks at all locations. Sequence crews so specialized workers are on-site exactly when needed.
Built for Field Ops Teams
Empower your teams with tools that optimize productivity and enhance decision-making:
- Full Visibility: Track job status, technician location, and customer satisfaction.
- KPI Monitoring: Measure key metrics like first-call resolution and response times.
- SmartAgent Console: Equip your dispatchers with real-time insights and collaboration tools.