AI-Powered Field Service Management
Manage the entire field service experience in one place.
Put the mobile in your mobile workforce with a complete solution that equips dispatchers, field agents, and leadership to deliver field service excellence.
Mobile-self dispatch
AI-enabled scheduling
Focus on the concept of AI/automation supporting dispatch. Birds-eye view into the entire support experience.
Remote service solution
End-to-end visibility
Focus on how this enables complete management and better decision making by being tied into a single ecosystem.
Give your customers and teams one unified solution
Customers
Dispatchers
Field Service Agents
Make requesting onsite service painless for your customers
Create an engaging and seamless support process that puts customers in control. goDeskless SnapHelp is a secure, non-intrusive web application designed to make support convenient and accessible.
Eliminate long holds and annoying IVRs by allowing customers to start the support process with a quick text message.
Boosts first-call resolution with video assist and other communication channels.
Enables self-service troubleshooting and appointment booking.
Keeps customers informed about service requests and arrival times with geolocation tracking.
Allows customers to request onsite help when and where they need it — on their terms.
Find the best person for the job every time
Keep your operations organized and efficient with automated support ticket creation, AI-powered scheduling, and full visibility into your customers and agents.
Reduce truck rolls by triaging customer problems ahead of time using video assist and smart knowledge base recommendations.
See all available field agents by location, availability, expertise, and current inventory.
Identify and send the best agent to the job using with BestMatch.
Collaborate with customers and agents across multiple, integrated channels.
Simplify scheduling with auto-scheduling — powered by goDeskless’s AI.
Access everything you need wherever you are
Give your field agents access to contextual information-. Agents can manage schedules, routes, see customer communications, scan assets, track inventory, capture photos, notes, and more.
Review past conversations, videos, and updates to improve resolution rates.
Enable pre-visit diagnostics by collaborating with dispatchers and customers before initiating a truck roll.
Scan assets on the go with a fully integrated inventory module.
Capture information using pictures, video, or notes with support for process-centric inspection checklists.
Accept or decline job requests and capture detailed information in one place.
Core Outcomes Unpacked
Mobile self-dispatch
Focus on the concept of mobile-first dispatch that’s initiated by customers. They can attach relevant info in a variety of formats. They see the ticket has been created and receive updates as it progresses. Very customer-centric.
AI-enabled scheduling
Focus on the concept of AI/automation supporting dispatch. Birds-eye view into the entire support experience. Can interact with customers to collect more info, supports audio and video, saves conversations, and uses best-match/AI-powered/automation to assign/find the best tech for a job.
Remote service solution
Focus on enabling field service technicians to provide the best service possible. Enables remote solutions reducing truck rolls/costs. Troubleshoot issues with customers. Provide updates/clarity into status of resolution/work order. Integrates with inventory, checklists, and other features to provide even more context/clarity.
End-to-end visibility
Focus on how this enables complete management and better decision making by being tied into a single ecosystem. Decision makers can track resolutions and KPIs, access reports, ensure compliance with checklists, manage inventory/service catalog, etc.
How It Works
Achieve field service excellence in four easy steps
goDeskless makes it convenient for you to achieve process excellence. Here’s how:
Embed goDeskless to enable convenient, on-demand mobile customer engagement
Apply AI to optimize workforce and resources to recommend best field technician
Use smart field customer engagement tools to avoid costly truck rolls
Deliver field service excellence with these features
Connect with your customers across several channels, including text message, video chats, WhatsApp, and more.
Continuously keep field agents organized by allowing them to break work orders down into individual tasks.
Keep customers up to date with real-time updates for arrival times and other job-related information.
