go Faster Offline Frictionless Mobile Forward Automate Collaborate Deskless

The only MOBILE FIRST solution that fully equips your field workforce to deliver service excellence

A fresh take on field service excellence
Trusted by

Why Our Customers Love Us

Mark Thomas, CEO
HOMEBYSIX
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I can't say enough about the people leading this company. The software is outstanding and will absolutely change the way those who do work communicate with those who need work done!
Alex Liz, Head of Service Delivery
LORENZETTI
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With goDeskless, we’ve seen a three-fold increase in our commercial appliance services business. Our customers are now scheduling their service via SMS and WhatsApp in a 100% automated way.
Jennifer Monreal, Operations Manager
BECHTEL
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goDeskless’s Video Assist service has helped reduce over 50% of our travel costs. Our experts can now conduct mandatory project inspections remotely to fulfill compliance guidelines.
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Why goDeskless?

Happy, loyal customers!

Your customers expect fast, quality service on demand. Exceed their expectations by enabling them to instantly connect to support via SMS or WhatsApp.

First-time fix rates

goDeskless automatically matches the best field worker for each job, every time and ensures they are fully equipped to get the job done right on the first visit.

Cost reduction

Use goDeskless Video Assist™ to efficiently resolve customer issues remotely. Reduce costly truck rolls with mobile video collaboration between your customers, field agents and schedulers.

Transparency

Customers can view the real-time status of their work order, the field agent’s location, contact info and ETA from their smartphone without the need to download a mobile app.

Simple. Fast. Convenient.

Our easy to navigate web app allows your customers to be highly connected throughout their service experience without having to download an application. Customers can text, voice call, video call, and track all communications directly from their mobile device.

Initiate a service request via SMS or WhatsApp. No phone call needed! Access work order status at any time.

SMS SnapHelp

Field agent can connect directly with the customer to better understand the problem.

Video Call

Field agent location and ETA is shared. No more appointment windows. Fast and convenient!

Technician Tracking

Empower Your Team

Simplify your customer service agent’s day with the seamless UI of the goDeskless console. They can access the geolocation of field workers, schedule and reschedule work, and interact with customers directly within your CRM.

TrackHelp Tablet and Mobile

End-to-End Field Connectivity

Allow your field reps to have the power of information at their fingertips. Using the TrackHelp app, your team can accept jobs, start and end travel, take job notes, capture signatures and much more.