Adapting to the Deskless Revolution

For almost two decades after their creation, traditional CRMs shaped customer experience and success for business-to-business (B2B) enterprises. But changing times have influenced a change in customer behavior, which has resulted in a shift across various aspects of business: technology, experience, and business models. The COVID-19 pandemic has only made things worse for companies who’ve relied on outdated technology for so long.

 
 

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Provide customers with relevant experience by removing experience friction (no more waiting on-hold and 4-hour windows).
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Leverage the consumers’ own devices instead of spending/investing on devices for field personnel.

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Drastically reducing OpEx up to five times less by removing the ‘middleman’.
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Experience quick growth and expansion, since there is no need to onboard employees on managing a system.
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