Simplify a typically complicated process by using the goDeskless SmartAgent Console. Allow your customer service advisors and schedulers to:
View agent location, availability, skillets, and assets
Access our agent BestMatch to pull the above qualifiers to automatically suggest the best field technician for the job
Schedule and reschedule jobs with drag-and-drop technology
View geolocation from inside your CRM using our console map
Field Technicians
Assist your field agents by helping them be connected and supported using our TrackHelp Pro app. TrackHelp helps your field technicians:
View their work for the day through an optimized route
Accept or decline job requests
Start/Stop work
Capture photos, notes, videos, signatures
Send feedback survey directly to the customer
Team Leaders
Informed and equipped managers make smarter decisions. The goDeskless console is your leadership team’s command center for managing their team’s day. They have access to:
View real-time dashboards and reports
View all field technician interactions with customers
Schedule and reschedule work for their technicians
View all available and unavailable technicians in real time on the map