Field Service for Salesforce Service Cloud Essentials.
No additional licenses needed.
On demand mobile service
Level up customer engagement
Pricing starts at $19 per month
Trusted by the World’s #1
construction, automotive, and telecom enterprises
Requesting onsite service is now as simple as booking a ride
Self-service app for today’s consumers
- Request service using SMS, WhatsApp, or chat from your smartphone
- Personalize the experience via built-in, on-demand video assist
- Eliminate experience friction, and deliver fast service by auto-scheduling onsite visits
Boost your FCR and TTR rates. Maximize your contact center efficiency. Elevate customer engagement experience.
Help your customers over SMS, WhatsApp, and video assist from within Salesforce
- Auto-routing of the incoming SMS and WhatsApp messages. Find the best agent to handle the cases. Solve cases the first-time using video assist, as well as real-time smart recommendations
- No need to buy a separate scheduling and dispatch solution when you can do all that from the same agent console
- Schedule onsite visits for the field workforce with a smart calendar plus field map views. Assign jobs and dispatch field workers with one click
Transform your smartphone into a powerful field service tool for your deskless workforce
Mobile-first AI offers solutions
- Smart, AI-driven workforce scheduling to find the best resource available based on skills, time of the day, and proximity
- Reduce truck-roll by video-assisting customers from the field and providing solutions remotely
- Capture all time-stamps, record notes, pictures, videos, forms-fills, and signature on glass. Never miss your SLAs again
In-app video chat
Fastest time to resolution via visual collaboration
Embed in external apps
Leverage investments and lower TCO
Proactive Notifications
Get work notifications and reminders throughout the day
Native experience + Enterprise sales
Rich engagement experience
