Field Service for Salesforce Service Cloud Essentials.
No additional licenses needed.
Empower customers with
uber-like self-service
Deliver the best mobile customer engagement experience
Pricing starts at $19 per month
Trusted by the World’s #1
construction, automotive, and telecom enterprises
Requesting Onsite Service Is Now As Simple As Booking A Car Ride Using The App
Make self-service relevant to today’s consumers
- Request service using SMS, WhatsApp, or chat from your smartphone
- Personalize the experience via built-in, on-demand video assist
- Eliminate experience friction, and deliver fast service by auto-scheduling onsite visits
Tremendously improve your FCR and TTR rates. Maximize your contact center efficiency. Elevate customer engagement experience.
Engage customers over SMS, WhatsApp, and Video-Assist from within Salesforce
- Auto-routing of the incoming SMS, as well as WhatsApp messages. Find the best agent to handle the cases. Solve cases the first-time using Video-assist, as well as real-time smart knowledge recommendations
- Why buy a separate scheduling and dispatch solution when you can do all that from the same agent console
- Schedule onsite visits for the field workforce with Smart-Calendar as well as field map views. Assign jobs and dispatch field workers with one-button click
Transform your smartphone into a powerful field service tool for your deskless field workforce
Deliver relevant field engagement experience for today’s generation
- Smart, AI-driven workforce scheduling to find the best resource available based on skills, time of the day, and proximity
- Reduce truck-roll by video-assisting customers from the field and providing solutions remotely
- Capture all time-stamps, record notes, pictures, videos, forms-fills, and signature on glass. Never miss your SLAs again
In-app video chat
Fastest time to resolution via visual collaboration
Embed in external apps
Embed freshworks functions in exxternal apps. Leverage investments and lower TCO
Proactive Notifications
Get notifications and reminders regarding your work throughout the day
Native experience + Enterprise sales
Rich engagement experience. Proven sale
How it Works
Customers Submit Request
Get notifications and reminders regarding your work throughout the day
Our Algorithm Recommends Field Resource
Our secret sauce algorithm recommends the most qualified field resource
Customer and Field Resource are Connected
Faster, transparent, secure connection is made
