Uber simple, on-demand service and delivery experience for Salesforce

Supercharge your field service and customer engagement experience


Field Service for Salesforce Service Cloud Essentials.
No additional licenses needed.

Trusted by the World’s #1
construction, automotive, and telecom enterprises

Requesting Onsite Service Is Now As Simple As Booking A Car Ride Using The App

Make self-service relevant to today’s consumers

  • Request service using SMS, WhatsApp, or chat from your smartphone
  • Personalize the experience via built-in, on-demand video assist
  • Eliminate experience friction, and deliver fast service by auto-scheduling onsite visits

Tremendously improve your FCR and TTR rates. Maximize your contact center efficiency. Elevate customer engagement experience.

Engage customers over SMS, WhatsApp, and Video-Assist from within Salesforce

  • Auto-routing of the incoming SMS, as well as WhatsApp messages. Find the best agent to handle the cases. Solve cases the first-time using Video-assist, as well as real-time smart knowledge recommendations
  • Why buy a separate scheduling and dispatch solution when you can do all that from the same agent console
  • Schedule onsite visits for the field workforce with Smart-Calendar as well as field map views. Assign jobs and dispatch field workers with one-button click

Transform your smartphone into a powerful field service tool for your deskless field workforce

Deliver relevant field engagement experience for today’s generation

  • Smart, AI-driven workforce scheduling to find the best resource available based on skills, time of the day, and proximity
  • Reduce truck-roll by video-assisting customers from the field and providing solutions remotely
  • Capture all time-stamps, record notes, pictures, videos, forms-fills, and signature on glass. Never miss your SLAs again

Advance features at your fingertips!

The choice of OVER 45,000 users

  • White-label Ready. Embed in your app
  • AI-driven scheduling engine to find the best resource
  • Optimize your dispatcher workforce
In-app video chat

Fastest time to resolution via visual collaboration

Embed in external apps

Embed freshworks functions in exxternal apps. Leverage investments and lower TCO

Proactive Notifications

Get notifications and reminders regarding your work throughout the day

Native experience + Enterprise sales

Rich engagement experience. Proven sale

How it Works

  • Tiego
    goDeskless’s while-label ready platform enabled us to go to market with our own branded field service apps within four weeks..
  • Alex Liz
    goDeskless platform has allowed us to significantly reduce dependency on dispatchers and deliver Uber-like experience..
    Alex Liz
  • Jennifer Monreal
    goDeskless’s video chat has helped reduce over 50% of our travel costs for mandatory project inspections required for project compliance..
    Jennifer Monreal

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