Field Service for Salesforce Service Cloud Essentials.
No additional licenses needed.
On demand mobile service
Level up customer engagement
Pricing starts at $19 per month
Trusted by the World’s #1
construction, automotive, and telecom enterprises
Requesting onsite service is now as simple as booking a ride
Self-service app for today’s consumers
- Request service using SMS, WhatsApp, or chat from your smartphone
- Personalize the experience via built-in, on-demand video assist
- Eliminate experience friction, and deliver fast service by auto-scheduling onsite visits
Boost your FCR and TTR rates. Maximize your contact center efficiency. Elevate customer engagement experience.
Help your customers over SMS, WhatsApp, and video assist from within Salesforce
- Auto-routing of the incoming SMS and WhatsApp messages. Find the best agent to handle the cases. Solve cases the first-time using video assist, as well as real-time smart recommendations
- No need to buy a separate scheduling and dispatch solution when you can do all that from the same agent console
- Schedule onsite visits for the field workforce with a smart calendar plus field map views. Assign jobs and dispatch field workers with one click
Transform your smartphone into a powerful field service tool for your deskless workforce
Mobile-first AI offers solutions
- Smart, AI-driven workforce scheduling to find the best resource available based on skills, time of the day, and proximity
- Reduce truck-roll by video-assisting customers from the field and providing solutions remotely
- Capture all time-stamps, record notes, pictures, videos, forms-fills, and signature on glass. Never miss your SLAs again
goDeskless’s while-label ready platform enabled us to go to market with our own branded field service apps within four weeks..
goDeskless platform has allowed us to significantly reduce dependency on dispatchers and deliver Uber-like experience..
goDeskless’s video chat has helped reduce over 50% of our travel costs for mandatory project inspections required for project compliance..