Customer service that connects

Current customer service is becoming irrelevant. Companies use a "forcing function" by only offering customer service on their own terms - by voice on the phone or a computer-based interface. Consumers, however, spend most of their time on their smartphone and use it for everything but voice communication. A poor customer experience means consumers turn to social media to register their disappointment, leading to brand damage and lost customers (both current and future). Enter goDeskless.

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