How the Pandemic Has Spurred Digital Transformation for Deskless Workers
Before the COVID-19 pandemic hit, many enterprises were already deep into their digital transformation journey. By the end of 2019, right before the onset of the pandemic, more than $2 trillion or 40% of technology spending went towards digital transformation.
Adapting to the Deskless Revolution
For almost two decades after their creation, traditional CRMs shaped customer experience and success for business-to-business (B2B) enterprises.