PRODUCT
SmartAgent Console
GoDeskless’s SmartAgent Console allows Customer Service Agents / Schedulers to engage with both the customers and field agents at the same time, delivering quality service via multiple channels.
Share smart knowledge base recommendations with one click.
Drive higher First-Call Resolutions (FCRs) via Video-Assist.
Schedule the best field resource using AI-driven Best Match.
Access real-time analytics with ease.
Manage field service technician schedules within a simple drag-and-drop calendar.
Stay on top of customer interactions and field service delivery with push notifications.
Reduce truck rolls by increasing communication points with customers.
Field Service has a
Customer Service Problem.
Broken Ticket Creation
Process
We make it easy for customers to create a support ticket by allowing them to rapidly initiate service requests via their communication tool of choice.
Disconnected
Communication
We connect all stakeholders —customers, field agents, dispatchers and schedulers— through a unified experience that delivers real-time updates.
Outdated
Technology
Our platform enables AI-powered scheduling, real-time collaboration, and remote issue resolution to optimize routes, and resolve problems quickly.
See How We Do It
in 60 Seconds
In just a few clicks, without leaving your browser, see for yourself how GoDeskless radically improves every aspect of field service management. See how easy it is to manage your team, streamline scheduling and track progress in real-time.
