GoDeskless for Telecoms
Deliver the Experience your Customers Want
The future of telecom customer experience is here: real-time updates, seamless communication and predictable service.
Telecoms has a Customer
Experience Problem
Telecoms has a Customer Experience Problem
Time-Consuming
Ticket Creation
Long phone calls and limited options frustrate customers.
GoDeskless offers customers quick and easy ticket creation through messaging apps, email, text and self-scheduling. No hassle, no delays and no more appointment windows.
Poor
Communication
Disconnected customers and stakeholders create confusion and delays.
We connect all stakeholders—customers, field agents, dispatchers and schedulers—through a unified experience that delivers real-time updates.
Outdated
Technology
Legacy systems slow down operations and limit efficiency.
Our platform uses AI-powered scheduling, real-time collaboration, and remote troubleshooting to optimize network maintenance, infrastructure inspections, and service activations.
GoDeskless Solved It.
Why GoDeskless for Telecoms?
Telecom providers need AI-powered solutions that match the speed and reliability of modern service apps like Uber and DoorDash.
GoDeskless solves this with intelligent scheduling, real-time GPS tracking, and seamless communication—ensuring faster, more reliable service for your customers.
- Reduce Response Times by 90%
- Improve First-Call Resolution by 75%
- Increase Customer Satisfaction by 45%
Maximize Efficiency, Minimize Costs
Balancing network reliability, service efficiency, and cost management in telecom is complex. GoDeskless helps you make smarter decisions by providing full operational visibility and AI-powered insights to optimize resource allocation and workforce performance.
- Schedule Recurring Inspections with Ease: Automate inspections to ensure compliance and reduce downtime.
- Monitor Asset Service History: Track maintenance records in real time to prevent failures and extend asset life.
- Skill-Based Job Matching: Assign roles based on skills, location, and qualifications to optimize workforce efficiency.
How GoDeskless Transforms Telecoms Field Service
Precise
ETAs
No more vague “9am to 5pm” windows, your customers get real-time ETAs.
Seamless
Ticket Creation
Your customers can schedule service via SMS or WhatsApp, avoiding long phone queues.
Proactive
Communication
Keep your customers in the loop at every stage with automatic notifications.
End-to-End
Ticket Sync
Sync ticket data between Freshdesk and GoDeskless in real time to ensure smooth operations.
First-Time Fix Success
Ensure technicians arrive with the right parts, tools, and instructions to restore service faster and reduce network disruptions.
Built for Field Ops Teams
Empower your teams with tools that optimize productivity and enhance decision-making:
- Full Visibility: Track job status, technician location, and customer satisfaction.
- KPI Monitoring: Measure key metrics like first-call resolution and response times.
- SmartAgent Console: Equip your dispatchers with real-time insights and collaboration tools.
Ready to Deliver a 2025-Level
Customer Experience?
GoDeskless empowers telecom providers to exceed customer expectations with AI-driven, mobile-first solutions – improving service uptime, optimizing workforce performance, and enhancing customer satisfaction.
