goDeskless + Freshworks : Field Service made simple

An engaging field service experience for your frontline deskless workforce

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You’ll know what we mean when you try our products

Now available on

Freshworks Marketplace

Freshworks

goDeskless for Freshworks

  • The most comprehensive, yet simple field service solution for Freshdesk and Freshservice
  • Transforming Freshworks experience to be industry-centric
  • Fully modular, and white-label ready solutions
  • Offer full offline, and native experience with remote data sync and offline Knowledge base features

goDeskless extends Freshworks experience to the frontline field work force

goDeskless SmartApps are fully moduar, and can be embedded in third-party smart device apps -
including Freshworks mobile apps.

Trackhelp for Freshservice and Freshdesk

Field Service Highlights

  • Roll-based Access
  • Offline Data & Knowledgebase
  • Video Chat for visual collaboration
  • Three-way Outlook Calendar Sync
  • Full Geo-capabilities (Map/Track/Route)
  • Integrated with Freshsales for lead generation
Plan your day ahead
Plan your day ahead

Field Service Highlights

  • Roll-based Access
  • Offline Data & Knowledgebase
  • Video Chat for visual collaboration
  • Three-way Outlook Calendar Sync
  • Full Geo-capabilities (Map/Track/Route)
  • Integrated with Salesforce/Oracle for lead generation

Differentiators

Offline Availability
Zero business disruptions. Offline data & remote sync
In-App Video Chat
Fastest time to resolution via visual collaboration
Embed in External Apps
Embed Freshworks functions in external apps. Leverage investments, and lower TCO
Proactive Notifications
Get notifications and reminders regarding your work throughout the day
Native Experience + Enterprise Scale
Rich engagement experience. Proven scale
Offline Knowledge
Instant knowledge reference in disconnected mode
Create Workorder

Create workorders

with single click to schedule onsite service visits

Schedule work orders with one button click in Freshservice/Freshdesk. Connect & engage with the field engineer.

Schedule work with confidence

Find the best field engineer for the job

Select between Innovative asset-driven and proximity-driven dynamic scheduling.

schedulework
customer satisfaction opportunities

Where’s my team?

Know where your technicians are in the field

Track your technician’s real-time. Manage escalations effectively by prioritizing the team’s work.

Asset Dashboard

Targeted dashboard to facilitate preventive maintenance processes

Stay current on service history and records.. Access asset service history, maintenance schedule, and service assignments in the field

Asset dashboard
Checklist

Work Checklists, Inspections

Automate work checklists and forms. Collect signature on glass

Increase efficiency & productivity of your frontline workforce.

Automate Time-Tracking

Track & capture key time and distance metrics

Automate vendor billing with accurate time and distance tracking.

Automate time tracking

SnapHelp For Freshdesk Dispatchers

4 Personalize experience

Engage effectively with customers as well as field teams

  • Schedule onsite service visits with a single click
  • Video Chat for visual collaboration
  • Public (Community) / Private Chat
  • Knowledgebase integration & Natural Language Search
  • Full Offline Availability
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