goDeskless + Freshworks
Field Service made simple
An engaging field service experience for your frontline deskless workforce

You’ll know what we mean when you try our products
Now available on Freshworks Marketplace

goDeskless for Freshworks
- The most comprehensive, yet simple field service solution for Freshdesk and Freshservice
- Transforming Freshworks experience to be industry-centric
- Fully modular, and white-label ready solutions
- Offer full offline, and native experience with remote data sync and offline Knowledge base features
goDeskless extends Freshworks experience to the frontline field work force
goDeskless SmartApps are fully moduar, and can be embedded in third-party smart device apps - including Freshworks mobile apps.
Trackhelp for Freshservice and Freshdesk

Field Service Highlights
- Roll-based Access
- Offline Data & Knowledgebase
- Video Chat for visual collaboration
- Three-way Outlook Calendar Sync
- Full Geo-capabilities (Map/Track/Route)
- Integrated with Freshsales for lead generation
Differentiators
Offline Availability
Zero business disruptions. Offline data & remote sync
In-App Video Chat
Fastest time to resolution via visual collaboration
Embed in External Apps
Embed Freshworks functions in external apps. Leverage investments, and lower TCO
Proactive Notifications
Get notifications and reminders regarding your work throughout the day
Native Experience + Enterprise Scale
Rich engagement experience. Proven scale
Offline Knowledge
Instant knowledge reference in disconnected mode

Create workorders
with single click to schedule onsite service visits
Schedule work orders with one button click in Freshservice/Freshdesk. Connect & engage with the field engineer.

Schedule work with confidence
Find the best field engineer for the job
Select between Innovative asset-driven and proximity-driven dynamic scheduling.

Where’s my team?
Know where your technicians are in the field
Track your technician’s real-time. Manage escalations effectively by prioritizing the team’s work.

Asset Dashboard
Targeted dashboard to facilitate preventive maintenance processes
Stay current on service history and records.. Access asset service history, maintenance schedule, and service assignments in the field

Work Checklists, Inspections
Automate work checklists and forms. Collect signature on glass
Increase efficiency & productivity of your frontline workforce.

Automate Time-Tracking
Track & capture key time and distance metrics
Automate vendor billing with accurate time and distance tracking.
SnapHelp For Freshdesk Dispatchers

Engage effectively with customers as well as field teams
- Schedule onsite service visits with a single click
- Video Chat for visual collaboration
- Public (Community) / Private Chat
- Knowledgebase integration & Natural Language Search
- Full Offline Availability
Digitally transform your enterprise business in days!
Enable your sales, customer service, and Field service functions on smart devices. Empower your deskless workforce with a true deskless platform. Leverage the power of smart big data, AI, and superior CX in a practical way.