goDeskless for Freshworks
- The most comprehensive, yet simple field service solution for Freshdesk and Freshservice
- Transforming Freshworks experience to be industry-centric
- Fully modular, and white-label ready solutions
- Offer full offline, and native experience with remote data sync and offline Knowledge base features
Field Service Highlights
- Roll-based Access
- Offline Data & Knowledgebase
- Video Chat for visual collaboration
- Three-way Outlook Calendar Sync
- Full Geo-capabilities (Map/Track/Route)
- Integrated with Freshsales for lead generation
Create workorders
with single click to schedule onsite service visits
Schedule work orders with one button click in Freshservice/Freshdesk. Connect & engage with the field engineer.
Schedule work with confidence
Find the best field engineer for the job
Select between Innovative asset-driven and proximity-driven dynamic scheduling.
Where’s my team?
Know where your technicians are in the field
Track your technician’s real-time. Manage escalations effectively by prioritizing the team’s work.
Asset Dashboard
Targeted dashboard to facilitate preventive maintenance processes
Stay current on service history and records.. Access asset service history, maintenance schedule, and service assignments in the field
Work Checklists, Inspections
Automate work checklists and forms. Collect signature on glass
Increase efficiency & productivity of your frontline workforce.
Automate Time-Tracking
Track & capture key time and distance metrics
Automate vendor billing with accurate time and distance tracking.
Engage effectively with customers as well as field teams
- Schedule onsite service visits with a single click
- Video Chat for visual collaboration
- Public (Community) / Private Chat
- Knowledgebase integration & Natural Language Search
- Full Offline Availability