goDeskless + Freshworks

Field Service made simple

An engaging field service experience for your frontline deskless workforce

You’ll know what we mean when you try our products

Now available on Freshworks Marketplace

goDeskless for Freshworks

  • The most comprehensive, yet simple field service solution for Freshdesk and Freshservice
  • Transforming Freshworks experience to be industry-centric
  • Fully modular, and white-label ready solutions
  • Offer full offline, and native experience with remote data sync and offline Knowledge base features

goDeskless extends Freshworks experience to the frontline field work force

goDeskless SmartApps are fully moduar, and can be embedded in third-party smart device apps - including Freshworks mobile apps.

Trackhelp for Freshservice and Freshdesk

Field Service Highlights

  • Roll-based Access
  • Offline Data & Knowledgebase
  • Video Chat for visual collaboration
  • Three-way Outlook Calendar Sync
  • Full Geo-capabilities (Map/Track/Route)
  • Integrated with Freshsales for lead generation



Differentiators

Offline Availability

Zero business disruptions. Offline data & remote sync

In-App Video Chat

Fastest time to resolution via visual collaboration

Embed in External Apps

Embed Freshworks functions in external apps. Leverage investments, and lower TCO




Proactive Notifications

Get notifications and reminders regarding your work throughout the day

Native Experience + Enterprise Scale

Rich engagement experience. Proven scale

Offline Knowledge

Instant knowledge reference in disconnected mode




Create workorders

with single click to schedule onsite service visits

Schedule work orders with one button click in Freshservice/Freshdesk. Connect & engage with the field engineer.




Schedule work with confidence

Find the best field engineer for the job

Select between Innovative asset-driven and proximity-driven dynamic scheduling.




Where’s my team?

Know where your technicians are in the field

Track your technician’s real-time. Manage escalations effectively by prioritizing the team’s work.




Asset Dashboard

Targeted dashboard to facilitate preventive maintenance processes

Stay current on service history and records.. Access asset service history, maintenance schedule, and service assignments in the field




Work Checklists, Inspections

Automate work checklists and forms. Collect signature on glass

Increase efficiency & productivity of your frontline workforce.




Automate Time-Tracking

Track & capture key time and distance metrics

Automate vendor billing with accurate time and distance tracking.




SnapHelp For Freshdesk Dispatchers

Engage effectively with customers as well as field teams

  • Schedule onsite service visits with a single click
  • Video Chat for visual collaboration
  • Public (Community) / Private Chat
  • Knowledgebase integration & Natural Language Search
  • Full Offline Availability



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