Improve First Call Resolution


  • Engage and support customers via video call - solve customer issues the first time.
  • Significantly reduce long tail service engagement to save support costs.
  • Recommend knowledge, and solutions based on previously resolved similar incidents/cases

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Traditional CRMs and support systems anchored in dated communication systems hinder the delivery of quality customer service, adversely impacting first call resolution (FCR). goDeskless improves first call resolution (FCR) through powerful mobile-native customer service tools like video chat and comprehensive knowledge base for self-service support. Significantly increase first call resolution, avoid costly call backs, and reduce the need for on-site visits, decreasing truck roll expenses while elevating customer engagement.

Companies need to start adapting to the deskless revolution if they want to stay afloat and weather these turbulent times.
 
 
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