Powerful Mobile Field Service

Start Your Trial

 
field service header

goDeskless TrackHelp is built for your deskless service workforce,
and designed with your team’s business operations in mind.

All-mobile

Mobile experience for both dispatchers/managers, as well as field technicians

Available Offline

Don’t let the connectivity affect your work. Access critical operations/tasks and information regardless of your connectivity status

Connected with your CRM

Pre-integrated with top CRM field service applications for closed-loop experience

action-oriented dashboards

Increase efficiency through action-oriented dashboards

Field operations have traditionally been manual. Increase the efficiency remarkably via personalized, role-based, action-oriented work dashboards.

Role-based Global Dashboard
Intuitive, and engaging dashboard for field technicians as well as field managers / dispatchers. A role-driven mobile interface that contextually delivers the information
Automated Processes
Global actions that automate common tasks to increase efficiency and productivity by saving time
Action-oriented Menus
Smart menus that change based on the context and trigger right actions for the right work

Plan your day ahead, stay connected with your team

Everyone can use a personal assistant. You are always on the road servicing the assets, as well as customers. Get a quick snapshot of your day as you start and recommendations on the best routes. Know your team’s status and location real-time.

Plan your day ahead
Plan your day ahead

Plan your day ahead, stay connected with your team

Everyone can use a personal assistant. You are always on the road servicing the assets, as well as customers. Get a quick snapshot of your day as you start and recommendations on the best routes. Know your team’s status and location real-time.

My Day
Calendar & Map View of the day’s work with intuitive details & reminders
One-click Route
Get the best route plan with one click
Proactive Notifications
Get notifications and reminders regarding your work throughout the day
asset-based service visibility

Plan and execute efficiently via asset-based service visibility

Knowing the service history can help solve half the problems. Access the asset’s service history and associated details. Bring your new team members quickly up to speed and make them efficient.

Asset Calendar
View past, present, and future work assigned to the asset
Service Logs
Access service logs to check the work details and gain context
Auto-scheduling
Proactively schedule next set of work orders and tasks based on asset’s service history

Turn escalations into customer satisfaction opportunities

Escalations are part of the work life. Know your team’s availability and field location in real-time and have the nearest and best person reach out for help. Turn escalations into customer satisfaction.

customer satisfaction opportunities
customer satisfaction opportunities

Turn escalations into customer satisfaction opportunities

Escalations are part of the work life. Know your team’s availability and field location in real-time and have the nearest and best person reach out for help. Turn escalations into customer satisfaction.

Customer-centric view
Access customer’s historical service information. Make educated recommendations to gain customers’ trust
Geo-location Guidance
Arrive on time and deliver on your SLAs. Never miss your customers again with pinpoint geo-locations
Prevent escalations
Visual collaboration via built-in video chat helps interact with experts to solve the issues faster
best options for you while you focus on the work

Let the product think the best options for you while you focus on the work

Everyone faces the “what do I do next” situation. Let the contextual actions present you the right options based on nature of work, as well as asset. Save time focusing on work via quick and efficient work completion.

Context-driven menu
Get presented with the right actions at the right time
Automated work forms
Built-in work forms based on action plans, as well as asset type
Knowledge recommendations
Get knowledge recommendations specific to your work. No need to search when you get the best, relevant knowledge pushed to you

Let the machines talk to each other

Your service experience is a differentiator. Automate the process via IoT interface for faster, efficient service experience.

Let the machines talk to each other
Let the machines talk to each other

Let the machines talk to each other

Your service experience is a differentiator. Automate the process via IoT interface for faster, efficient service experience.

IoT Interface
Create tickets and work orders directly from machine notifications. Prevent the problems by proactive monitoring
Work notifications
Automate work tasks and receive proactive notifications of scheduled work
Promote Preventive Maintenance
Let the machines schedule preventive maintenance work. Automate processes to increase efficiency
3-way calendar sync

Never miss a service appointment (3-way calendar sync)

Satisfied customers are the best advocated. Show up every time, on time. Differentiate on your commitment and service value. Access synchronized calendars from CRM, Outlook, and your smartphone in a single, intuitive view.

Integrated calendars
Integrate with your personal, as well as work outlook calendar. Access one view of your work tasks, outlook calendar on your smartphone
Proactive calendar notifications
Get notifications and reminders regarding your work throughout the day
Connected with your CRM
Access your CRM calendar at the same time. Synchronize calendars three-way between outlook, CRM, and mobile
Start Your Trial