Make the customer hero of your story!
A practical and simple guide to CX.
Differentiate with the personalized engagement experience.
All-mobile
Mobile experience for both dispatchers/managers, as well as field technicians
Available Offline
Don’t let the connectivity affect your work. Access critical operations/tasks and information regardless of your connectivity status
Connected with your CRM
Pre-integrated with top CRM field service applications for closed-loop experience
Engage with your customers where they are – on their smartphones
Gone are the days when customers would visit your company’s support page, and patiently log-in to get help. The millennials expect quicker, on-demand service. SnapHelp just does that. It allows you to engage the customers on their smartphones directly from your CRM desktop.
Intuitive user experience
A consumer app-like experience for your enterprise business engagement. Make your customers feel at home
Case management
Provide all the necessary information on the smartphone. Do not let your customer engagement to be a forcing function on them
Proactive notifications
Bring them back to your app and keep them engaged with proactive push notifications
Social collaboration
Leverage your customer base and their experience to solve the customer issues. Fast-track the self-service experience via community-driven recommendations
Community/Advisor Chat
Consumer app like chat experience directly embedded within your CRM desktop. Chat directly with customers on their smartphones. Push media, files, as well as offers to customers
Proactive answers
Suggest relevant knowledge with one click to customers. Use the power of machine learning to push the best answer
Keep customers engaged with proactive notifications
Happy customers come from proactive engagement experiences. Keep them engaged and notified with proactive notifications. Elevate interactions with rich, intuitive information infusion.
Push Notifications
Proactive notifications that bring customers back to you and keep them engaged
Recommended Answers
Answers that solve the problems are pushed proactively using the best natural language processing technology (NLP)
Push Marketing Offers
Turn customer service into revenue generating function. Reward customers for their loyalty
CRM Video Chat
Visually collaborate with customers on their smart devices – straight from your CRM desktop
Record Video
Significantly cut training time for newly hired workforce. Make them productive using real-world examples
Push-2-Talk
Let your customers connect with the customer service advisors with one click using their smartphones
Engage them in your app
Your competition wants customers to engage with them on their own terms. Make your customers happy by engaging them on their terms, where they want. Don’t make your interaction a forcing function.
In-app Engagement
Engage the customers in your own app
Embed in Your App
Leverage your existing investment. Embed superior engagement tools in your app to make it smarter
All Native Engagement
Deliver technology agnostic engagement experience with the choice of hybrid, iOS as well as Android platform