A Definitive Guide to Delivering Superior and Personalized CX
Connected with your CRM
Engage with your customers where they are – on their smartphones
Modern customers expect fast, quality service on demand. SnapHelp lets you engage customers and deliver quality service via their smartphones directly from your CRM.
Intuitive user experience
Deliver rich, consumer-app like engagement
Smartphones have consumerized the user experience with the advent of social, media, as well as collaboration apps. Deliver the same experience into your enterprise app and engage your customers far more effectively.
Keep customers engaged with proactive notifications
Happy customers come from proactive engagement experiences. Keep them engaged and notified with proactive notifications. Elevate interactions with rich, intuitive information infusion.
Push Marketing Offers
Personalize the experience via video chat
Differentiate with your engagement experience. Make your customers feel that they’re special. Walk them through to solve their problems. Significantly increase first call resolution (FCR) and avoid costly truck-rolls.