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A Definitive Guide to Delivering Superior and Personalized CX

All-mobile

Mobile experience for both dispatchers/managers, as well as field technicians

Available Offline

Perform critical operations/tasks and access crucial information even when you're offline.

Connected with your CRM

Pre-integrated with top CRM field service applications for closed-loop experience

Engage with your customers where they are – on their smartphones

Modern customers expect fast, quality service on demand. SnapHelp lets you engage customers and deliver quality service via their smartphones directly from your CRM.

Intuitive user experience

A consumer app-like experience for your enterprise business engagement. Make your customers feel at home

Case management

Enable users to effortlessly access all necessary information through their mobile device.

Proactive notifications

Bring them back to your app and keep them engaged with proactive push notifications

Deliver rich, consumer-app like engagement

Smartphones have consumerized the user experience with the advent of social, media, as well as collaboration apps. Deliver the same experience into your enterprise app and engage your customers far more effectively.

Social collaboration

Tap into your customers' knowledge and experience for recommendations and resolutions.

Community/Advisor Chat

Engage customers from your CRM with a consumer-grade chat functionality on their smartphones.

Proactive answers

Leverage machine learning to deliver relevant knowledge to customers with a single click.

Keep customers engaged with proactive notifications

Happy customers come from proactive engagement experiences. Keep them engaged and notified with proactive notifications. Elevate interactions with rich, intuitive information infusion.

Push Notifications

Proactive notifications that bring customers back to you and keep them engaged

Push Marketing Offers

Turn customer service into revenue generating function. Reward customers for their loyalty

Personalize the experience via video chat

Differentiate with your engagement experience. Make your customers feel that they’re special. Walk them through to solve their problems. Significantly increase first call resolution (FCR) and avoid costly truck-rolls.