Make the customer hero of your story!

A Definitive Guide to Delivering Superior and Personalized CX

Engage with your customers where they are – on their smartphones

Modern customers expect fast, quality service on demand. SnapHelp lets you engage customers and deliver quality service via their smartphones directly from your CRM.

Deliver rich, consumer-app like engagement

Smartphones have consumerized the user experience with the advent of social, media, as well as collaboration apps. Deliver the same experience into your enterprise app and engage your customers far more effectively.

Keep customers engaged with proactive notifications

Happy customers come from proactive engagement experiences. Keep them engaged and notified with proactive notifications. Elevate interactions with rich, intuitive information infusion.

Personalize the experience via video chat

Differentiate with your engagement experience. Make your customers feel that they’re special. Walk them through to solve their problems. Significantly increase first call resolution (FCR) and avoid costly truck-rolls.

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