All mobile
Mobile experience for both dispatchers/managers, as well as field technicians
Available Offline
Don’t let the connectivity affect your work. Access critical operations/tasks and information regardless of your connectivity status
Connected with your CRM
Pre-integrated with top CRM field service applications for closed-loop experience
Plan your day ahead, stay connected with your team
Everyone can use a personal assistant. You are always on the road servicing the assets, as well as customers. Get a quick snapshot of your day as you start and recommendations on the best routes. Know your team’s status and location real-time.
Work View
Calendar & Map View of the day’s work with intuitive details & reminders
Team View
Calendar & Map View of the team in the field with their status
Proactive notifications
Notifications delivered within your CRM desktop. Never miss an opportunity to interact with the customer again
Stay ahead of the work through action-oriented manager’s dashboards
Consolidate your team’s requests and take contextual actions. Increase the efficiency remarkably via personalized, role-based, action-oriented work dashboards.
Role-based Global Dashboard
Intuitive, and engaging dashboard for field technicians as well as field managers / dispatchers. A role-driven mobile interface that contextually delivers the information
Automated Processes
Global actions that automate common tasks to increase efficiency and productivity by saving time
Action-oriented Menus
Smart menus that change based on the context and trigger right actions for the right work
Achieve effective work-team alignment through asset-based service visibility
Knowing the service history can help solve half the problems. Access the asset’s service history and associated details.Bring your new team members quickly up to speed and make them efficient.
Asset Calendar
View past, present, and future work assigned to the asset
Service Logs
Access service logs to check the work details and gain context
Auto-scheduling
Proactively schedule next set of work orders and tasks based on asset’s service history
Avoid truck-rolls, cut costs via visual collaboration
You know the costs of sending a team to the site. Use visual tools to guide and help fix issues. Promote self-service with superior engagement experience.
Video Chat
Visually collaborate to solve issues. Cut the long-tails of service, and avoid escalations
Media Capture
Capture media on your smart device. Annotate images, add voice memos to make it descriptive
In-app Chat
Engage your colleagues and peers in the field when you need help. Use the power of community engagement via built-in chat
Always connected, even without Wifi
Your service team is in the field. Never let them lose sight of the work. Access work information regardless of the location, or network connectivity.
Smart data caching
Intelligent caching of data that is required. Keep it light, and make it fast
Remote data synchronization
Access data locally on your smart devices without needing to connect with your data platform
Offline access
Access your business-critical information offline. Don’t let the low bandwidth and connectivity issues affect your productivity