All mobile
Mobile experience for both dispatchers/managers, as well as field technicians
Available Offline
Don’t let the connectivity affect your work. Access critical operations/tasks and information regardless of your connectivity status
Connected with your CRM
Pre-integrated with top CRM field service applications for closed-loop experience
Engage with your customers where they are - on their smartphones
Deliver quality support and knowledge to your customers right where they want it: on their smartphones. SnapHelp lets you support your customers on their smartphones directly from your CRM desktop.
Intuitive user experience
Designed to bring customer service advisors quickly upto speed with minimal user training
Case management
Fully integrated with the case management processes for end-to-end service experience
Proactive notifications
Notifications delivered within your CRM desktop. Never miss an opportunity to interact with the customer again
Deliver rich, consumer-app like engagement from within your CRM desktop
Smartphones have consumerized the user experience with the advent of social, media, as well as collaboration apps. Deliver the same experience from within your enterprise app and engage your customers far more effectively.
Social collaboration
Administer curated collaboration from your CRM application
Community/Advisor Chat
Promote personalized engagement experience while encouraging the community-driven self-service engagement – both at the same time
Proactive answers
Push the right answers to address customer’s questions with pinpoint accuracy from within the CRM application
Enrich knowledgebase as you service the customers
Best way of solving customer’s questions is to empower them with knowledge, and promote community collaboration. Capture the resolutions and turn them into answers.
Tag cloud
Mark your answers with tag to create a tag cloud. Let our natural language processing engine do the rest to turn in to an answer for your next customer
Similar Questions/Cases
Leverage your service history to promote faster resolution. Best answers come from solved cases, so recommend the answers that solve cases and remarkably increase the “first call resolution (FCR)” rates
Recommended Answers
Get top answers with single click without having to search for them. Save time, and significantly cut down the “mean time to resolution (MTTR)”
Personalize the experience via video chat
Make your customers feel that they’re special. Walk them through to solve their problems. Significantly increase first call resolution (FCR). Avoid costly call backs and long tail service experience.
CRM Video Chat
Video chat with your customers on their smartphones from within your CRM application. Solve customer issues via visually guiding them through resolutions
Faster resolutions
Pictures are better than words. Videos are better than pictures. Speed-up the level-2/3 support resolutions by using recorded videos
Shorten training time
Leverage past resolution videos to train new employees
Intuitive “power tools” to expedite resolution and increase revenue opportunities
Solve questions in the first interaction with the help of built-in “power tools”. Mine the data and recommend the right answers.
Recommended Answers & Favourites
One-click access to best, relevant answers. No need to search. Bookmark frequently used answers and push them to the customers with one click
Similar Questions
Mine the service records to find similar questions and recommend the answers that solved them with one click
Push Relevant Marketing Offers
Push marketing offers to customers on their smartphones with one click
Embedded experience that significantly cuts training time
Engage with your customers on their smartphones from within your CRM application. An embedded user interface that is so intuitive that it needs no training and requires no customization.
Intuitive employee experience
Simple, but smart and highly intelligent experience that significantly increases productivity and customer intimacy
Embedded, not customized
Simply embed – don’t customize. Natively pre-integrated with your choice of CRM application
Quick time to market
The plug-in experience that enables you to deliver differentiated customer engagement within hours