The rich and interactive customer experience keenly required to keep the clients glued on to the engagement platform is every company’s need of the hour. With goDeskless’s customer engagement application this can now become a reality. Mainly the application helps the enterprises to reduce the development costs by delivering the application at a much lesser cost, it helps to reduce the time to market, reduces the social exposure by providing an in-app group, enhances the customer engagement ,increases loyalty by increasing the customer satisfaction.
Three major factors that an enterprise mobile application needs to have are Information, User Experience and Engagement. And these three require seem less interaction between the Enterprise platforms, Mobile platforms and Smart phone features.
goDeskless has come out with app as a service model. This bridges the gap between enterprise and mobile platforms and delivers superior user experience and engagement using the inbuilt features in the Application.
Besides, this application would help the organisation to reduce the redundant and high costs which earlier were being borne for making the app and then launching it.
Most of the enterprise apps available in the market deliver a rigid and static user experience. These apps are unable to meet the requirements of the customer and hence are unable to provide him with a dynamic experience.
Most of these applications are socially driven. They would take the customer to another platform like a twitter account or maybe Facebook. The social platform gives an overall exposure to all the people of what needed to be an internal matter within the company. This would further damage the overall reputation of the company.
goDeskless, is the first all mobile in app customer engagement experience platform delivering a superior mobile customer engagement experience by connecting the mobile and enterprise platforms, thus saving the otherwise high costs of integration besides reducing time and effort to market
When talking of giving a seamless experience the application has more than 130 pre built In- app services and modules. These include pre build modules for ios, android, hybrid, JS widgets, offline support for business process continuity, in-app analytics to name a few.
To improve the in-app experience the engagement cloud provided by the company supports the mobile and agent experience modules. The technology lets the customers engage from where they are via their smart phones. The application would also allow the companies to build self serving communities and thus weed out the noise.
The application is easy to use and can be used on the smartphones. It provides all the forms of communication that a customer would like to use with the company By using the goDeskless Module the customer will be able to troubleshoot and resolve an issue proactively. The entire process becomes a personalised customer service experience due to the inbuilt video call facility available.