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FOCUS /
CATEGORY

Field Customer Engagement Virtualization

All-in-One CRM with Field Service

e.g. Microsoft Dynamics, ServiceNow, ServiceTitan, ServiceMax, Oracle, Salesforce

Focused Technology/Industry Play

e.g. Zinier, Orionlabs, Beekeeper

PRIMARY USER

Distributed, Deskless Workforce

The feet on ground that interact with customers for service and sales

Desk/Office Worker

A CRM user such as Customer Service Advisor, Contact Center Agent, or a Sales Rep.

A Platform

Platforms, business processes that can improve with augmented niche features & technology. For example, AI, Analytics, Business Workflows

INDUSTRIES /
SEGMENTS

Enterprise: Asset-heavy industries such as Automotive, Construction, B2B Telco, Communications, Oil & Gas, Manufacturing

Mid-Market: Managed Service Providers (MSPs) & Distributors

SMBs: Gig-worforce Businesses

Enterprise: Multi-system integration focused, diverse

Mid-Market: Hi-Tech, Retail

SMBs: PoS Industries

Enterprise: Vertical business process driven

Mid-Market: N/A

SMBs: N/A

PRODUCT

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goDeskless Field Customer Engagement Virtualization Features

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Customer access to list of available services

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Ticket creation with pictures

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Video collaboration for expert help

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Auto-allocation based on availability, vicinity, and skill set

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Route mapping and geo-fencing

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Technician location/ ETA tracking

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Job update and tracking through text

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Time tracking and scheduling

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Service history and feedback

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Digital signature capture

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Self-help resources and knowledge bases

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Productivity enhancement

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