Deskless

There are approximately 15 million home care patients in the United States. Most of them are the sick, the elderly, and patients who live in rural areas. Due to these patient’s circumstances, the demand for at home healthcare services is growing. Also, in light of the global pandemic, governments and healthcare agencies are advising people…

The deskless workforce makes up a majority of the global workforce. Field service management workers, onsite engineers, drivers, equipment operators, and field service technicians are among those that comprise this majority. However, a recent study by Emergence on deskless workforce and technology use revealed that many deskless workers are still provided with dated devices and…

Despite comprising 80% of the global workforce, deskless workers operate using tethered, office-based tools. Using desk-based technology hampers the productivity and efficiency of millions of deskless employees, many of whom operate in major business sectors. As remote work became prevalent in response to the COVID-19 pandemic, the problem of underdeveloped dedicated deskless technology came to…

Executive Summary: Traditional field service solutions are quickly becoming obsolete due to the lack of deskless technology; New normals are forcing business model transformation and the consumerization of field customer engagement; Untethering the deskless field engagement experience from CRM allows businesses to eliminate costly CRM Field Service licenses and address changed business dynamics. Non-desk workers…